PBOUTLETS.COM uses the two (2) most reliable sources for shipping, FedEX and TNT and live shipping rates can be found upon checkout when products are added to the shopping cart. Most orders are shipped out within 24 - 48 hours upon placing an order. Under special circumstances, this time line may be increased due to special orders or inventory inconsistencies. Shipping insurance is offered for all FedEX shipments and MUST be purchased at the time of checkout. The insurance is calculated in direct correlation of dollar amount of said order. Any damage or loss to packages that occur in route to customer destinations must be dealt with directly through the carrier. The carrier is the company which assumed responsibility upon pick up of a package from PBOUTLETS.COM facilities. PBOUTLETS.COM will help in assistance of resolution but is in no means held responsible. You must purchase shipping insurance for our customer support to file a claim with the shipping company. All transit times are based off carriers estimated delivery schedules. In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these circumstances, the carrier nor PBOUTLETS.COM can be held responsible and thus cannot offer any type of compensation.
FedEX and TNT Shipping Services does offer tracking information on all services. The information may be delayed up to 24 hours due to the FedEX updating process.
Please note that certain countries require us to physically drop off packages at the postal facility. Due to this process, it can delay an order between 5-7 days. If the tracking number provided is not updated within 2-3 days after the order is placed then this may be the case and please allow us the full 5-7 days before requesting any further information.
Thank you for shopping at PBOUTLETS.COM. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
Any item taken in for return must be brand new, factory sealed and unused.
There are no returns on any Paintballs or Special Order Items
Returns must be received within 30 DAYS of placing your order.
If your item is eligible for return, please call PBOUTLETS.COM at +371 28166000 (M-F 8AM-8PM PST) for an RMA number. If a return is shipped back to PBOUTLETS.COM with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When calling for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
With the RMA number clearly written on the outside of the package, please send your return to:
PbOutlets, Gunāra Astras iela 8b Riga, Latvia
Note: Returns take between 3-5 business days for completion.
PBOUTLETS.COM has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers.